Policy or casework?
Choose from the following options to determine whether your concern is policy or casework.
1. Casework
I have a complaint or concern that affects me (or a friend or relative) directly that is not a matter of policy.
e.g.
- I have noisy neighbours who are making my life hell.
- My sister is applying for asylum in this country and has been unfairly treated by the authorities.
- My income support payments have been stopped without any warning. You are my last resort.
2. Policy and lobbying
I wish to lobby, or express my opinion to you, or find out information about an issue that matters to me.
e.g.
- I would like to encourage you to increase the minimum wage.
- I think the Government policy on international aid is unjust.
- What is happening about asylum seekers in this country?
